Shipping policy  

Thank you for visiting and shopping at Photo Art by May. Following are the terms and conditions that constitute our Shipping Policy.  

Orders will be processed between 2-3 working days (excluding weekends) and will be delivered by Royal Mail.  

Please allow extra time for orders during busy periods (Christmas, bank holidays, etc.) as all orders are put together by hand. And bear in mind we are in a rural location and this will add to delivery time. Weather can disrupt ferry and plane travel and this can impact on delivery.   

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.  

UK Shipping   

Shipping to the UK is £3.00 per order.  

We have a maximum order weight of 15kg If you would like to order over this, please contact us. We are more than happy to hear from you.  

International Shipping  

Shipping outside of the UK is with Parcelforce Worldwide. International shipping is £9.00 per order.  

We have a maximum order weight of 15kg. If you would like to order over this, please contact us. We are more than happy to hear from you.  

Shipment Confirmation & Order Tracking   

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if required. The tracking number will be active within 24 hours.  

Customs, Duties and Taxes   

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).  

Damages   

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are not liable for any products damaged or lost during shipping. If you received your order damaged from shipment, please contact the shipment carrier to file a claim.   

Please save all packaging materials and damaged goods before filing a claim.